The right to unilaterally terminate the contract and return the product
The customer has the right within 14 calendar days of receiving the product, without giving reasons, to unilaterally terminate this contract. The period of 14 calendar days for unilateral termination starts from the day when the goods that are the subject of the contract are handed over to the buyer or a third person designated by him (who is not the carrier). If the Customer wants to exercise the right to unilateral termination, he should inform us of his decision by means of a clear statement (e.g. by e-mail or letter sent by post) to:
Neo Dens d.o.o.
Fallerovo šetalište 22, Končar
10 000 Zagreb
email: info@neo-dens.hr
mobile: +385 91 7321 999
The customer can exercise the right to cancel by sending a notification within 14 calendar days of receiving the product.
The right to unilateral termination cannot be exercised in accordance with Article 86 of the Consumer Protection Act (Official Gazette 19/2022) if:
1. the subject of the contract is goods that are made to the consumer's specifications or that are clearly adapted to the consumer
2. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
3. the subject of the contract is goods that, due to their nature, are inseparably mixed with other things after delivery
The address for returning the product is Fallerovo šetalište 22, 10 000 Zagreb.
CONSEQUENCES OF UNILATERAL TERMINATION OF THE CONTRACT
If the Buyer unilaterally terminates this contract, the Seller shall refund the amount paid without undue delay, and no later than 30 calendar days from the date on which the Seller received the notice of termination.
The refund will be made using the same means of payment that was used for the purchase, unless otherwise agreed with the Buyer. No refund will be charged.
The Seller may withhold the refund until we receive the goods back or until the Buyer provides proof of shipment, whichever occurs first.
The return of the product is carried out so that the Seller organizes the collection of the goods by the delivery service, which returns them to the warehouse. The buyer must return the goods no later than 7 calendar days from the notification of termination of the contract.
Neo Dens bears the cost of returning the goods, but the Customer bears the cost of the reduction in value of the product caused by inadequate handling, unless it was necessary to determine the nature and functionality of the product.
