Business terms and conditions
Company information:
Neo Dens doo
Mlinarska Ulica 15
10 000 Zagreb
OIB:41379355436
MB:04209303
email: info@neo-dens.hr
mobile: +385 91 7321 999
Warehouse and business premises address: Matijevička ul. 14, Zagreb
Director: Marko Zivko
GENERAL TERMS AND CONDITIONS OF BUSINESS
The holder of all rights to the website https://www.neo.dens.hr is the trading company Neo Dens doo. The Neo Dens store is primarily intended for doctors of dental medicine and dental technicians, as well as other employees and practitioners in the field of dental medicine.
These general terms and conditions set out the terms and conditions for using the website https://www.neo-dens.hr/ . By using the website, users indicate that they agree with these General Terms and Conditions and agree to use the website and web shop in accordance with them.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, the user is deemed to have read, understood and accepted these Terms of Service.
GENERAL PROVISIONS
The Seller is Neo Dens doo, Mlinarska cesta 15, Zagreb, which sells products to the Buyer via the Online Store.
The buyer of the product is any natural person or legal entity who purchases products through the Online Store by submitting an offer to the Seller for the purchase of an individual and/or group of the Seller's products.
These General Terms and Conditions govern the relationship between the Buyer and the Seller, with regard to the terms and conditions of ordering products, product prices, terms and conditions of payment, product guarantee (warranty) and terms of its use, the right to object and terminate the contract, delivery terms, protection of confidentiality of personal and other data and other issues related to online shopping. The contract for the purchase and sale of products between the Buyer and the Seller is concluded at the moment of receipt of the Seller's order confirmation to the Buyer's e-mail address. The purchase and delivery of products can only be made within the territory of the Republic of Croatia.
By purchasing a product through the online store, the user is deemed to have read, understood and accepted all information set forth in the General Terms and Conditions, whereby these terms and conditions are considered an integral part of the purchase agreement. The Seller has the right to change the content of these General Terms and Conditions without prior notice.
By agreeing to these Terms, the Buyer represents that he is of legal age under the laws of the state or province in which he resides, and that he meets the legal requirements to conduct business in his state or province.
Buyers are required to provide accurate, valid and complete personal information when filling out the registration form. Otherwise, the seller is authorized to deny such user access to or enable the realization of all or part of the services offered by the online store.
The Seller is not responsible for errors, inaccuracies or other deficiencies in the information contained on this website, nor for any delay or interruption in the transmission of information to the user, nor for any claims or losses arising therefrom. The Seller shall not be liable for any claims or losses of a third party, including lost profits and non-pecuniary damage.
PURCHASE CONDITIONS
Online shopping can only be made if the Buyer registers at the designated location. Products that can be purchased are listed on the Website, and each displayed product is accompanied by information about its specification and price. The desired product is selected by saving it in the shopping cart by clicking on the "Add to Cart" link. If the Buyer purchases a product that has since been sold, the Seller will contact the Buyer to agree on further procedures (refund of the paid price, purchase of another product or delivery of the product as soon as possible when the Seller obtains it).
PAYMENT TERMS
All prices are listed in euros.
Prices include value added tax (VAT). Prices do not include shipping, delivery or postal costs. Shipping is free for all orders over 30 EUR.
We accept the following credit cards: Visa, Visa Premium, Visa Electron, V Pay, Diners Club, Mastercard, Maestro, Discovery, JCB. For your added security, we check the card verification code (CVV). The card verification code consists of the last three digits after the card number in the signature field on the back of the card.
The invoice amount will be charged to your credit card immediately upon completion of your order.
For Vietnamese payment, an invoice with the necessary payment information will be sent to the Customer's e-mail address.
The Buyer agrees that the Seller, in case of suspicion of abuse of any type of payment, has the right to suspend such transaction without prior notice and may submit all relevant information to the competent authorities for criminal prosecution.
The Seller is authorized to change prices without prior notice. The Seller may also, without notice, lower the price of certain products, product groups or all products, as well as set lower prices for certain payment methods. This includes, among others, special sales, seasonal discounts, clearance sales, sales of defective products and products with an expiration date.
If the price of the product changes during the processing of the order, the buyer will be allowed to cancel the purchase and terminate the contract. If the buyer is unable to pay the purchase price for any reason, the Seller is authorized to unilaterally cancel the purchase process. In such a case, the buyer is liable to the Seller for all damages and costs that the Seller may incur.
RIGHT TO UNILATERALLY TERMINATE THE CONTRACT AND RETURN THE PRODUCT
The customer has the right within 14 calendar days of receiving the product, without giving reasons, to unilaterally terminate this contract. The period of 14 calendar days for unilateral termination starts from the day when the goods that are the subject of the contract are handed over to the buyer or a third person designated by him (who is not the carrier). If the Customer wishes to use the right to unilateral termination, he should inform us of his decision by means of a clear statement (e.g. by e-mail or letter sent by post) to:
Neo Dance doo
Fallerovo setalište 22, Končar
10 000 Zagreb
email: info@neo-dens.hr
mobile: +385 91 7321 999
The buyer may exercise the right to terminate by sending a notification within 14 calendar days of receipt of the product.
The right to unilateral termination cannot be exercised in accordance with Article 86 of the Consumer Protection Act (OG 19/2022) if:
1. the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer
2. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
3. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
The address for returning products is Fallerovo šetalište 22, 10 000 Zagreb.
CONSEQUENCES OF UNILATERAL TERMINATION OF THE AGREEMENT
If the Buyer unilaterally terminates this contract, the Seller will refund the amount paid without undue delay, and no later than 30 calendar days from the date on which the Seller received the notice of termination.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the Buyer. No fee will be charged for the refund.
The Seller may withhold the refund until we receive the goods back or until the Buyer provides proof of sending the goods, whichever comes first.
The return of the product is carried out so that the Seller organizes the collection of the goods by the delivery service, which returns them to the warehouse. The buyer must return the goods no later than 7 calendar days from the notification of termination of the contract.
Neo Dens shall bear the cost of returning the goods, but the Customer shall bear the cost of the reduction in value of the product caused by inadequate handling, unless it was necessary to determine the nature and functionality of the product.
COMPLAINTS
In the event of a complaint, Neo Dens will take responsibility for collecting the product at its own expense. The customer is obliged to return the product to Neo Dens in the same condition in which he received it, without signs of use or damage.
You must report the complaint in writing by e-mail or mail to the address:
Neo Dance doo
Fallerovo setalište 22, Končar
10 000 Zagreb
email: info@neo-dens.hr
mobile: +385 91 7321 999
It is important to note that Neo Dens does not accept complaints for products that are damaged due to inadequate packaging when returned by the customer. In this case, the complaint will not be accepted nor will a refund be made.
Also, when collecting the product, the customer is obliged to ensure that the product is properly packaged in appropriate transport packaging to avoid further damage during transport.
The deadline for submitting a complaint or returning a product is 14 calendar days from the date of receipt of the shipment. If the complaint is not submitted within the specified period, Neo Dens will not be able to process the request for a return or replacement of the product.
In the event that the Buyer organizes the return of the claimed goods, it must be delivered to the address Fallerovo šetalište 22, 10 000 Zagreb with all the indicated information for processing the claim.
DELIVERY
Neo Dens sends shipments in Croatia via delivery services.
When ordering, the Buyer is required to provide a delivery address where they will be present all day or the address of a person who can pick up the package on behalf of the Buyer. If the Buyer wishes to change the delivery date, they can contact us at +385 91 7321 999.
The customer is obliged to ensure that the information on the door is visible to make it easier for the delivery person to find the address. If no one is present at the address at the time of delivery, the delivery person will try the delivery again.
PRIVACY POLICY
1. General
Customer personal data collected through our online store is protected and stored in accordance with the Personal Data Protection Policy on the website.
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (EUR-Lex, 4.5.2016. HR Official Journal of the European Union, L 119/1)) and the Act on the Implementation of the General Data Protection Regulation (Official Gazette 42/2018).
By accepting this Personal Data Protection Policy, you confirm that you have read, understood and consent to the processing of your personal data in accordance with the terms defined in this document.
2. Security
We have taken appropriate technical and organizational security measures to ensure the security of your personal data. We are constantly upgrading these measures to prevent loss, misuse or unauthorized access to your data.
3. Categories and purpose of processing
We process the following personal data:
- Identification data : name, company name, OIB, date of birth
- Contact information : e-mail, address, telephone, fax, mobile, country
- Bank details : IBAN
Your personal data will be used exclusively for the purpose of concluding and fulfilling contracts within our web shop, and for fulfilling legal obligations. Personal data may also be used for product information, business communication, keeping records of business partners and evaluating mutual cooperation. Data processing is based on contractual and statutory legal grounds.
4. Submission of personal data
You are not obliged to provide your personal data, but it is necessary for the performance of our services or contracts.
Only authorized persons in the company have access to your personal data.
Personal data may be forwarded to external recipients, including:
- competent state bodies,
- third parties in case of legal obligation to provide data.
5. Storage period
Your data will be stored:
- 3 years after exercising rights and obligations from the contractual relationship,
- in accordance with deadlines set out in mandatory, tax and accounting regulations.
In the event of legal requirements, data is retained according to the deadlines set out in specific legal regulations. If the law requires a longer retention period, the data will be retained until the expiry of these deadlines, after which it will be effectively and permanently deleted.
6. Web cookies and Internet technologies
Our website uses cookies and other technologies to improve site functionality and provide you with relevant content.
The use of cookies is subject to your express, prior and specific consent, which you give us before the cookies are installed on your device. We collect your consent through a banner that includes clear and explicit information about the purpose of the use of cookies and the ways in which you can object to their use.
By giving your consent, you agree to the use of cookies in accordance with this policy. If you do not agree to the use of cookies, you can disable them by following the instructions below.
What are cookies?
Cookies are text files that allow us to recognize you and store your preferences (such as language preference) and technical data (including click data). The main purpose of cookies is to enable our website to display personalized content that is tailored to your needs.
We may also use web tags, known as "pixel tags", "clear GIFs" or similar technology to monitor how you use our website, or to see which parts of our website you visit.
In short, cookies help us recognize your browser or device, store your preferences, and collect information about your interactions with us, our content, and our communications.
Types of cookies we use:
- Necessary cookies – are essential for the basic functioning of the website and cannot be disabled. They enable basic functionalities such as navigation and access to secure areas.
- Functional cookies – enable analysis of user behavior on the website and customization of content. We ask for your consent for these cookies.
- Advertising cookies – analyze your interests to create personalized offers. We also ask for your consent for these cookies.
We store cookies for a maximum of 2 years. You can always delete cookies on your computer, which prevents further processing of your data via cookies. Please note that certain content and full functionality of the site may not be available when cookies are disabled.
7. Your rights
You have the right:
- To access your data, in which case you can request confirmation of how your data is processed, and for what purpose.
- To correct incorrect or incomplete data.
- To delete data in certain circumstances (if the purpose of the processing no longer exists, unlawful processing, withdrawal of consent, etc.).
- To transfer data based on your consent or contract in a structured, machine-readable format.
- To restrict processing if you contest the accuracy of the data, if the processing is unlawful, or if the data is no longer necessary for our purpose.
- To object to the processing of your data, where the processing is based on our legitimate interests or in the public interest.
- To appeal to the Personal Data Protection Agency (AZOP) if you believe that your rights have been violated.
8. Statement on the protection and collection of personal data and their use
Neo Dens doo is committed to protecting the personal data of customers by collecting only the necessary, basic data about customers/users that are necessary to fulfill our obligations; informing customers about the use of the collected data, regularly giving customers the opportunity to choose how their data is used, including the opportunity to decide whether or not they want their name to be removed from lists used for marketing campaigns. All user data is strictly kept and is only accessible to employees who need this data to perform their job. All Neo Dens employees and business partners are responsible for respecting the principles of privacy protection.
NOTICE ON HOW TO SUBMIT A COMPLAINT
In accordance with the Consumer Protection Act, the Seller enables all Buyers to submit their complaints by mail or e-mail to the following address:
Neo Dens doo
Fallerovo šetalište 22, Končar
10 000 Zagreb
Email: info@neo-dens.hr
The Seller will respond to all comments and complaints no later than 15 days from the date of receipt of the complaint. In order for the Seller to confirm receipt of a written complaint and then respond to it in accordance with the Consumer Protection Act, the Buyer must provide accurate information for receipt of the complaint.
Out-of-court settlement of consumer disputes
Consumer disputes can be resolved through the ODR platform of the European Commission or through the ARPS body: Conciliation Center at the Croatian Chamber of Commerce, Zagreb, Rooseveltov trg 2.
Judicial dispute resolution
In the event of a possible dispute, the Seller and the Buyer will resolve the dispute amicably, and if this is not possible, the court in Zagreb has jurisdiction and will resolve the dispute in accordance with the applicable regulations of the Republic of Croatia.
