Privacy Policy

1. General

Customer personal data collected through our online store is protected and stored in accordance with the Personal Data Protection Policy on the website.

We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (EUR-Lex, 4.5.2016. HR Official Journal of the European Union, L 119/1)) and the Act on the Implementation of the General Data Protection Regulation (Official Gazette 42/2018).

By accepting this Personal Data Protection Policy, you confirm that you have read, understood and consent to the processing of your personal data in accordance with the terms defined in this document.

2. Security

We have taken appropriate technical and organizational security measures to ensure the security of your personal data. We are constantly upgrading these measures to prevent loss, misuse or unauthorized access to your data.

3. Categories and purpose of processing

We process the following personal data:

• Identification data : name, company name, OIB, date of birth
• Contact information : e-mail, address, telephone, fax, mobile, country
• Bank details : IBAN

Your personal data will be used exclusively for the purpose of concluding and fulfilling contracts within our web shop, and for fulfilling legal obligations. Personal data may also be used for product information, business communication, keeping records of business partners and evaluating mutual cooperation. Data processing is based on contractual and statutory legal grounds.

4. Submission of personal data

You are not obliged to provide your personal data, but it is necessary for the performance of our services or contracts.

Only authorized persons in the company have access to your personal data.

Personal data may be forwarded to external recipients, including:

• competent state bodies,
• third parties in the event of a legal obligation to provide data.

5. Storage period

Your data will be stored:

- 3 years after exercising rights and obligations from the contractual relationship,

- in accordance with deadlines set out in mandatory, tax and accounting regulations.

In the event of legal requirements, data is retained according to the deadlines set out in specific legal regulations. If the law requires a longer retention period, the data will be retained until the expiry of these deadlines, after which it will be effectively and permanently deleted.

6. Web cookies and Internet technologies

Our website uses cookies and other technologies to improve site functionality and provide you with relevant content.

The use of cookies is subject to your express, prior and specific consent, which you give us before the cookies are installed on your device. We collect your consent through a banner that includes clear and explicit information about the purpose of the use of cookies and the ways in which you can object to their use.

By giving your consent, you agree to the use of cookies in accordance with this policy. If you do not agree to the use of cookies, you can disable them by following the instructions below.

What are cookies?

Cookies are text files that allow us to recognize you and store your preferences (such as language preference) and technical data (including click data). The main purpose of cookies is to enable our website to display personalized content that is tailored to your needs.

We may also use web tags, known as "pixel tags", "clear GIFs" or similar technology to monitor how you use our website, or to see which parts of our website you visit.

In short, cookies help us recognize your browser or device, store your preferences, and collect information about your interactions with us, our content, and our communications.

Types of cookies we use:

• Necessary cookies – are essential for the basic functioning of the website and cannot be disabled. They enable basic functionalities such as navigation and access to secure areas.
• Functional cookies – enable analysis of user behavior on the website and customization of content. We ask for your consent for these cookies.
• Advertising cookies – analyze your interests to create personalized offers. We also ask for your consent for these cookies.

We store cookies for a maximum of 2 years. You can always delete cookies on your computer, which prevents further processing of your data via cookies. Please note that certain content and full functionality of the site may not be available when cookies are disabled.

7. Your rights

You have the right:

• To access your data, in which case you can request confirmation of how your data is processed, and for what purpose.
• To correct incorrect or incomplete data.
• To delete data in certain circumstances (if the purpose of the processing no longer exists, unlawful processing, withdrawal of consent, etc.).
• To transfer data based on your consent or contract in a structured, machine-readable format.
• To restrict processing if you contest the accuracy of the data, if the processing is unlawful, or if the data is no longer necessary for our purpose.
• To object to the processing of your data, where the processing is based on our legitimate interests or in the public interest.
• To appeal to the Personal Data Protection Agency (AZOP) if you believe that your rights have been violated.

8. Statement on the protection and collection of personal data and their use

Neo Dens doo is committed to protecting the personal data of customers by collecting only the necessary, basic data about customers/users that are necessary to fulfill our obligations; informing customers about the use of the collected data, regularly giving customers the opportunity to choose how their data is used, including the opportunity to decide whether or not they want their name to be removed from lists used for marketing campaigns. All user data is strictly kept and is only accessible to employees who need this data to perform their job. All Neo Dens employees and business partners are responsible for respecting the principles of privacy protection.